Support
Contact
If you have questions about Kindlume or need help, you can reach us at:
Please do not send sensitive notes, personal content, or backup passwords via email. Email is not a secure means of communication for confidential information. Describe your concern in general terms and do not share specific data from the app that could reveal information about individuals or personal content.
Helpful Information When Reporting Issues
When you report a problem with Kindlume, you can help us resolve it faster by providing the following details:
- iOS version: Which iOS version is running on your iPhone? You can find it under Settings > General > About.
- App version: Which version of Kindlume are you using? The version number is shown in the app's settings.
- Device model: Which iPhone model are you using?
- Brief description of the issue: What happened? What did you expect, and what occurred instead?
- Reproducible steps: Can you trigger the issue repeatedly? Describe the exact steps that lead to the problem.
The more precise your description, the faster we can narrow down and fix the problem. Since Kindlume does not send automatic error reports, we rely on your reports.
Frequently Asked Questions
Frequently asked questions
Where is my data stored?
All your data is stored locally on your iPhone. There is no cloud, no servers, and no data transfer to third parties. What you enter stays on your device.
Does Kindlume use the cloud?
No, Kindlume does not use the cloud. There is no Kindlume server, no cloud synchronisation, and no data transfer to external servers.
Can Kindlume send messages?
No, Kindlume is not a messenger. The app does not send messages and does not connect you with other users. Everything stays locally on your device.
What happens if I forget my backup password?
Without the password, restoration is not possible. The password is not stored and cannot be reset. Keep it safe.
How do I cancel Plus?
Through your Apple ID in iPhone Settings: Settings > Apple ID > Subscriptions > Kindlume Plus. Kindlume itself cannot cancel subscriptions.
How do I restore purchases?
In the app, go to Settings > Restore Purchases. The process is handled by Apple. You need the same Apple ID used for the original purchase.
How do I delete my data?
In the app, you can delete individual entries or remove all data at once via Settings. Alternatively: delete the app from your iPhone — everything will be gone.