Support
Kindlume is designed to be simple and self-explanatory, but if you have questions or run into problems, we are here to help. Below you will find answers to the most common questions, information about what to include when reporting an issue, and our contact details.
Contact
You can reach us at tshfm78@gmail.com. We endeavour to respond to enquiries promptly. Please do not send sensitive notes, personal content, or backup passwords via email. Email is not a secure means of communication for confidential information. Describe your concern in general terms.
Helpful information when reporting issues
When you report a problem, the following details help us resolve it faster:
- iOS version running on your iPhone
- App version of Kindlume you are using
- Device model (e.g. iPhone 15 Pro)
- Brief description of what happened and what you expected
- Steps to reproduce the issue, if possible
Since Kindlume does not send automatic error reports, we rely on your reports to identify and fix issues.
Frequently asked questions
Where is my data stored?
All your data is stored locally on your iPhone. There is no cloud, no servers, and no data transfer to third parties. What you enter stays on your device.
Does Kindlume use the cloud?
No, Kindlume does not use the cloud. There is no Kindlume server, no cloud synchronisation, and no data transfer to external servers.
Can Kindlume send messages?
No, Kindlume is not a messenger. The app does not send messages and does not connect you with other users. Everything stays locally on your device.
What happens if I forget my backup password?
Without the password, restoration is not possible. The password is not stored and cannot be reset. Keep it safe.
How do I cancel Plus?
Through your Apple ID in iPhone Settings: Settings > Apple ID > Subscriptions > Kindlume Plus. Kindlume itself cannot cancel subscriptions.
How do I restore purchases?
In the app, go to Settings > Restore Purchases. The process is handled by Apple. You need the same Apple ID used for the original purchase.
How do I delete my data?
In the app, you can delete individual entries or remove all data at once via Settings. Alternatively: delete the app from your iPhone — everything will be gone.
Support in your language
For support in German or English with full detail, choose below: